Our van drivers, both at night and in the morning were truly professional. This left a very taste on the most important day of our lives.I don't mean to disparage many kind and admirable employees at this hotel. We are NEVER booking with this hotel again or any affiliated with it. Now my friends card was charged just to hold the room. Also, After several times we explained we wanted to pay in cash, our cards were still charged misinforming us at check out that our rooms were taken care of. Someone did not come to the room until 2 hrs later with NO TABLES! We had to improvised and used ironing boards. After several times complaints, we were not accommodated except for some m&m' s and riously? When it was time for my bridal party to have hair and make up done ilwe called for tables. The bartender had a nasty attitude bc prodessional photos were being taken. After all the complaints, they tried charging me for a wine opener. Absolutely no congratulation or champagne welcome basket, no sign.nothing. In the suite alone, there were exposed electrical wiring, open tampon behind the tissues, left over food from previous people who stayed in the room in the fridge, dirty stained towels, dirty lipstick imprint glasses, etc. We had booked a suite and a regular room for 2 nights and had several rooms blocked for our wedding party which turned out to be separated through out the entire hotel. Check in took an 1.5 hr for my husband to be and I due to unauthorized charges made to our accounts while our wedding party waited in the lobby for us.
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